Chpter, a pan-African social commerce platform, has introduced Pluto, an advanced WhatsApp API suite designed to transform how businesses engage with customers. By leveraging AI-powered automation, Pluto enables companies to build seamless, interactive customer journeys on WhatsApp, eliminating the need for separate mobile apps. This innovation is set to enhance communication across multiple industries, including banking, healthcare, travel, e-commerce, and public services.

A New Era of Business Communication 

With over two billion active WhatsApp users globally, Pluto allows businesses to connect with customers on a platform they already use daily. Traditional customer service methods often suffer from inefficiencies, but Pluto streamlines operations by automating conversations and transactions. By integrating Pluto, businesses can enhance customer engagement, improve response times, and drive sales through AI-powered chat experiences.

Features That Set Pluto Apart

Pluto offers a comprehensive suite of tools that allow businesses to automate support, provide personalized recommendations, and facilitate secure transactions. Its AI-driven system enables instant responses to customer queries, reducing wait times and improving satisfaction. Additionally, Pluto supports data gathering, appointment scheduling, and marketing automation, ensuring businesses can operate more efficiently.

Empowering Businesses of All Sizes

The versatility of Pluto ensures it caters to enterprises ranging from startups to multinational corporations. Whether a small business looking to enhance customer interaction or a large organization aiming to optimize operations, Pluto’s API suite provides scalable solutions. With a simple subscription model, businesses can integrate Pluto with their existing systems and go live within minutes.

A Word from the Founder

Andrew Bosson, Cofounder and CEO of Pluto, emphasized the platform’s mission to enable businesses to build smart, automated interactions. He highlighted that Pluto’s API suite allows companies to offer instant, cost-effective, and personalized customer service. By operating within WhatsApp, Pluto helps brands engage customers where they are most active, increasing efficiency and customer satisfaction.

Africa-Focused but Globally Ready

Pluto is developed in Nairobi, Kenya, with a strong focus on localizing services for African businesses and consumers. However, the platform is designed to support clients worldwide, ensuring its tools are adaptable across different markets. This positions Pluto as a competitive player in the global business communication landscape.

Chpter’s launch of Pluto marks a significant milestone in AI-powered customer engagement, offering businesses an innovative way to enhance service delivery. By integrating seamlessly with WhatsApp, Pluto provides an intuitive, efficient, and scalable solution for businesses across various industries. As digital communication continues to evolve, Pluto’s impact on customer interaction is set to redefine how businesses operate in the modern marketplace.